FAQ

1.Q: How to connect the remote control?
A: Turn on the fixture and immediately click one of the four keys on the bottom of the remote control. The fixture flashes to indicate successful matching(1) Answer: Lamps with speakers: After turning on the bulb for more than 2 seconds, press the "ON" button immediately. The flashing light indicates that the remote control has been successfully connected.
(2): Lamps without speakers: After turning on the bulb, immediately press one of the four buttons at the bottom of the remote control. ( on CH1 off ) Flashing means the indicator light has been successfully connected to the remote control.
(3) Answer: If you cannot connect to the bulb, please contact us and we will help you solve the problem.

2.Q: How to restore the factory settings of the lamp?
A: Press the wall switch 3 times, the light flashes blue, indicating that the light has successfully restored to the factory mode.

3. Q: Why is it light blue when opened? The color temperature will automatically change after a period of time.
A: This is the network configuration mode. You need to connect the lamps to the APP or remote control to set a color temperature you like.

4.Q: How to connect to Alexa or Google?
A: Open the application and click the icon on the upper left to find the third-party service to connect.

5.Q: The device shows offline, what should I do?
1) A: Please check whether there is a wall between the smart device and the router, and whether the distance is too far. For the light bulb, check whether it is installed in a metal shield. These conditions may weaken the Wi-Fi signal and cause the device to be offline.
(2) Please check whether there are too many Wi-Fi connections on the router. You can try to restart the router, and then wait for 2 to 3 minutes to see if the connection can be restored.
(3) Check whether the Wi-Fi connected to the mobile phone and the Wi-Fi connected to the smart lamp are the same network. If not, please switch the mobile Wi-Fi network to ensure that the mobile phone and the smart lamp are connected to the same Wi-Fi network. If you need remote control away from home, log in to the App account and enable the remote access function of the smart device.